Frequently Asked Questions

Are your products oven-safe?
Yes, our oven-to-table bakeware is designed to go straight from the oven to the dining table. All our products are safe for use in conventional ovens. However, please note that they are not suitable for microwave use, as the glaze may contain minute traces of metal, which could cause overheating.

Can I put my bakeware in the freezer?
Yes, our bakeware is freezer-safe. You can safely store food in these dishes in the freezer before later transferring them to the oven. Always place the dish in a preheated oven or allow it to come to room temperature first to prevent thermal shock.

Are your products dishwasher-safe?
Yes, all our bakeware and mixing bowls are dishwasher-safe. For best results and longevity, we recommend placing them on the top rack to minimise chipping and wear over time.

How should I care for my bakeware?
To extend the life of your products, avoid sudden temperature changes. Do not place hot dishes on cold surfaces or run them under cold water immediately after use. Use oven gloves when handling hot items. Avoid using metal utensils, as these may scratch the surface. Over time, slight discolouration may occur due to food fats and oils, but this does not affect performance.

Why has my white dish gone grey?
The grey marks often seen on white bakeware are caused by contact with metal utensils or the heating elements in ovens. These marks are superficial and do not affect the functionality of the dish. They can often be reduced using a non-abrasive cleaning product designed for ceramics.

Is there metal in the glaze?
Some of our glazes contain minute traces of metal, which is common in ceramic production. While this contributes to the durability and finish of the product, it means the items should not be used in microwaves.

How are your products made?
Our bakeware is crafted using traditional methods with a modern touch. Each piece is made from high-quality ceramic, then glazed and fired at high temperatures to ensure strength and thermal resistance. The result is durable, long-lasting cookware designed for everyday use.

Where are your products manufactured?
Our products are produced in facilities that meet strict quality and safety standards. We work closely with trusted partners to ensure consistency, craftsmanship, and ethical production practices.

Can I use my bakeware on the hob?
No, our ceramic bakeware is not designed for direct heat sources such as gas, electric, or induction hobs. These items are intended for use in preheated ovens only.

Why has my dish cracked?
Cracking or crazing can occur due to sudden temperature changes, placing a cold dish directly into a hot oven, or exposing it to direct heat. To prevent this, always place the dish in a preheated oven or allow it to reach room temperature first.

Do your products contain allergens?
Our bakeware does not contain common food allergens. However, they are manufactured in facilities that may process materials containing allergens. The products themselves are inert and safe for food use.

How can I contact customer service?
For further assistance, please visit our website at hearthsideform.com, where you’ll find support resources, product guides, and a contact form to reach our team. We aim to respond to all inquiries promptly and help you get the most from your purchase.

Can I use metal utensils with your bakeware?
We recommend using wooden, silicone, or plastic utensils to prevent scratching or marking the surface. While the glaze is durable, repeated use of metal tools may cause visible wear over time.

Do your products come with a warranty?
We stand behind the quality of our products. While we do not offer a formal written warranty, we are committed to customer satisfaction. If you receive a defective item or have concerns about quality, please reach out via our website for support.

Are your packaging materials recyclable?
Yes, we use recyclable packaging wherever possible, including cardboard boxes and paper-based fill materials. We are continually working to reduce plastic use and improve the sustainability of our packaging.

Can I use my dish under the grill?
Yes, our bakeware is suitable for use under the grill, but please ensure the dish is placed at an appropriate distance from the heat source and monitor it closely to avoid overheating or thermal stress.

What should I do if my product arrives damaged?
If your order arrives damaged, please take photos of the packaging and the item, and contact our support team through hearthsideform.com. We will work quickly to resolve the issue, either by replacement or refund.

Are your products food-safe?
Yes, all our products are tested and compliant with food safety regulations. The materials and glazes used are non-toxic and safe for food preparation, storage, and serving.

Do you offer replacement parts or individual components?
We do not typically offer replacement parts for sets, but individual items may be available for purchase. Please check our website at hearthsideform.com for current product availability.

How can I stay updated on new products?
Visit hearthsideform.com and sign up for our newsletter to receive updates on new launches, seasonal collections, and exclusive offers. You can also follow us on our official social media channels for the latest news.

Can I use baking parchment in your dishes?
Yes, baking parchment can be used in our bakeware to prevent sticking and ease cleanup. Ensure the parchment does not hang over the edges where it could come into direct contact with heating elements.

Why has the colour of my dish faded?
Ceramic glazes are highly resistant to fading, but prolonged exposure to strong detergents or sunlight may affect appearance over time. To maintain vibrancy, avoid harsh cleaning agents and store away from direct sunlight when possible.

Are your products tested for safety?
Yes, all items undergo rigorous testing for thermal shock, durability, and food safety before being released. We comply with relevant international standards to ensure every product meets high-quality benchmarks.

Can I stack my bakeware?
Yes, most of our bakeware is designed to be stackable for easy storage. However, to prevent chipping, avoid stacking too high or placing heavy items inside when stored.

What makes your bakeware different?
Our focus is on combining timeless design with practical performance. Each piece is crafted for durability, even heating, and everyday usability, whether for cooking, serving, or storing food.

Do you offer international shipping?
Shipping options vary by region. For details on international delivery, including destinations, costs, and estimated times, please visit hearthsideform.com and review the shipping information provided during checkout.

How do I clean stubborn stains?
For tough stains, soak the dish in warm, soapy water before scrubbing with a non-abrasive sponge. Avoid steel wool or harsh scouring pads. Baking soda mixed with water can also help lift stains naturally.

Can I use cooking sprays on my bakeware?
Cooking sprays can leave a residue that builds up over time. For best results, we recommend using a small amount of oil or butter applied with a brush or cloth instead.

Are your mixing bowls safe for hot liquids?
Yes, our mixing bowls are designed to handle hot ingredients, but like all ceramic products, they should not be subjected to sudden temperature changes. Allow hot bowls to cool gradually.

What should I do if I have a question not listed here?
We’re here to help. Please visit hearthsideform.com to submit your query through our online contact form. Our customer support team will respond as quickly as possible with a helpful and detailed reply.